Revised August 2006

The Technical Committee on Communications Quality & Reliability (CQR) focuses on and advocates worldwide communications and reliability on behalf of, and within, the Communications Society. 

CQR serves as the catalyst for global awareness and the exchange of information relative to technical and management-related aspects of communications quality and reliability. This also extends to security of the telecommunications network.

CQR technical subject matter includes:

I. Service Quality and Reliability

• Quality of Service
• Service reliability
• Quality aspects of emerging technologies and services
• Quality issues of information infrastructure
• Customer satisfaction
• Quality assessment
• Quality management tools and systems
• Timeliness of repair services
• Definitions, metrics, best practices, and best-in-class performance

II. Network Quality and Reliability

• Network reliability
• Network performance
• Network architecture
• Network interoperability
• Network robustness
• Network security
• Emergency preparedness & disaster recovery
• Ad-hoc networks
• Priority communications
• Quality and reliability implications of network evolution
• Definitions, metrics, best practices, and best-in-class performance

III. Product and System Quality and Reliability

• Software
• Hardware
• Procedures
• Process
• Testing and tools
• Product and process quality evolution
• Products, processes and procedures for emergency recovery
• Best practices
• Environment
• Life cycle costs
• Definitions, metrics, best practices, and best-in-class performance

The direct beneficiaries of the work of CQR include academia, service providers, equipment suppliers, emerging global commercial markets, governments and end users. 

The CQR sponsors an annual workshop, and technical and application sessions and tutorials at major Communications Society conferences. A major goal of CQR is to engage our growing, diverse membership to promote an understanding of major communications quality and reliability issues in the world. The CQR accomplishes this goal through participation in conferences and workshop and contributions in forums and technical publications. The Technical Committee supports the industry provision of international consensus definitions, measurements, best practices, and best-in-class performance reference material.